Frequently asked questions
Can I customize the color or size of this product?
Yes! At NAMQ, we love bringing your ideas to life.
If you'd like a different color, size, or a personalized variation, simply submit your request through our Made for You form.
Our team will contact you to discuss the details, confirm what's possible, and help create a piece that's just right for you.
Will my product look exactly like the photos?
We carefully handcraft every NAMQ piece to match the product's design, materials, and details shown in the photos.
Because our products are handmade, slight variations in texture, stitching, or natural materials may occur. These small differences are part of what makes each piece unique.
Any customizations you request will be discussed and confirmed with you before production.
How should I care for my NAMQ product?
Each NAMQ piece is handcrafted with care, and proper maintenance helps preserve its beauty and quality.
Care instructions vary depending on the product and materials used. We recommend following any specific care guidance provided with your item and avoiding harsh cleaning methods that could damage its finish or delicate details.
If you're unsure how to clean or maintain your piece, feel free to contact our team for personalized guidance.
Can I request a completely custom design?
Absolutely! Have a unique idea or a design you'd love to bring to life?
Simply submit your idea, reference photos, and any details through our Made for You form.
Our team will contact you to discuss your vision, explore what's possible, and confirm the details before proceeding with your custom order.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact our team as soon as possible.
Since every NAMQ piece is handmade to order, the options available may depend on whether production has already started.
We'll review your request and explain the available options in accordance with our cancellation policy and applicable consumer rights.