Shipping policy
Last updated: October 5, 2026
At NAMQ, we carefully prepare and package every order to help ensure your pieces arrive safely and in good condition.
1. Shipping Locations
NAMQ currently serves customers in Egypt and Saudi Arabia.
Available shipping methods, delivery coverage, and shipping fees may vary depending on the destination and the selected market.
2. Order Processing
Orders are prepared after they are successfully placed and confirmed.
Because many NAMQ pieces are handmade, preparation times may vary depending on the product, quantity, availability, and whether the item is made or customized specifically for you.
If an order requires additional preparation time, we may contact you using the contact information provided with your order.
3. Shipping Fees
Shipping fees vary depending on the destination, order, and available delivery method.
The applicable shipping charge will be displayed or communicated to you before your order is completed.
Any promotional free-shipping offer is subject to the conditions displayed on our website at the time of purchase.
4. Estimated Delivery
Estimated delivery times depend on the destination, product availability, order preparation, and shipping carrier.
Any delivery timeframe provided by NAMQ is an estimate and may be affected by circumstances outside our reasonable control, including carrier delays, public holidays, weather conditions, or other logistical disruptions.
5. Order Tracking and Delivery
Where tracking information is available, it may be provided after your order has been shipped.
The shipping carrier may contact you by phone or other available means to arrange or complete delivery.
Please make sure that your name, phone number, shipping address, and other delivery information are complete and accurate.
6. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate delivery information when placing an order.
If an order cannot be delivered because of an incorrect or incomplete address, incorrect contact information, repeated inability to reach the recipient, or an unjustified refusal to receive the order, additional shipping or return costs may apply where permitted by applicable law.
This does not affect your rights where an order is damaged, defective, incorrect, or otherwise does not conform to your order.
7. Custom and Handmade Orders
Some NAMQ products are handmade or made specifically according to a customer's requested size, color, design, or other specifications.
These orders may require additional preparation time. Where applicable, the expected preparation or delivery timeframe will be communicated before or after order confirmation.
8. Damaged or Incorrect Orders
Please inspect your order after delivery.
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at support@namq.store and provide your order number and, where possible, photos of the issue.
We will review the matter and arrange an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection laws.
9. Delivery Delays
While we work with shipping providers to deliver orders within the estimated timeframe, occasional delays may occur.
NAMQ is not responsible for delays caused by circumstances outside our reasonable control. However, if you experience a significant delivery issue, please contact us and we will assist you where reasonably possible.
10. Consumer Rights
Nothing in this Shipping Policy limits any mandatory rights available to customers under applicable consumer protection laws in Egypt or Saudi Arabia.
Where applicable law provides greater protection than this policy, the applicable law will prevail.
11. Contact Us
If you have any questions about shipping or your order, please contact us:
NAMQ
Email: support@namq.store
Website: namq.store
Markets: Egypt & Saudi Arabia