Privacy policy
Last updated: October 4, 2026
At NAMQ, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices and rights available to you when you use namq.store or interact with our services.
Our online store is powered by Shopify, which provides the ecommerce platform used to operate our store.
Information We Collect
When you visit our website, place an order, contact us, or use our services, we may collect information such as:
- Your name, email address, phone number, and delivery or billing address.
- Order information, including products purchased, order history, returns, exchanges, and refunds.
- Payment and transaction information necessary to process your order.
- Communications you send to our customer support.
- Technical information such as your IP address, browser, device, and interactions with our website.
- Marketing preferences if you choose to subscribe to our communications.
Payment information may be processed directly by our payment providers. NAMQ does not necessarily receive or store your complete payment card details.
How We Use Your Information
We may use your personal information to:
- Process, confirm, and deliver your orders.
- Process payments and refunds.
- Communicate with you about your orders.
- Provide customer support.
- Manage returns, exchanges, and cancellations.
- Improve our website, products, and customer experience.
- Prevent fraud and protect the security of our services.
- Comply with applicable legal and regulatory requirements.
- Send marketing communications when you have chosen to receive them.
You can unsubscribe from promotional emails at any time using the unsubscribe option included in those emails.
Sharing Your Information
We may share information when necessary to operate our store and provide our services, including with:
- Shopify, which powers our online store.
- Payment providers that process transactions.
- Shipping and delivery companies that deliver your orders.
- Technology, analytics, customer support, and other service providers that help us operate NAMQ.
- Government or regulatory authorities where disclosure is required by applicable law.
We only share information where reasonably necessary for these purposes or where required by law.
Cookies
Our website may use cookies and similar technologies to operate essential features, remember your preferences, maintain your shopping cart, understand how visitors use our website, improve performance, and support analytics or advertising where applicable.
Depending on your location and applicable law, you may be given options to manage certain cookies or tracking technologies.
Disabling some cookies may affect certain website features.
Marketing Communications
If you choose to receive marketing communications from NAMQ, we may send you information about products, new collections, offers, and other updates.
You can unsubscribe from promotional emails at any time.
Even after unsubscribing, we may still contact you about important matters related to your orders, payments, deliveries, returns, refunds, or customer support requests.
Data Security & Retention
We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to provide our services, maintain required business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
Your Privacy Rights
Depending on your country and applicable law, you may have rights regarding your personal information, including the right to request:
- Access to your personal information.
- Correction of inaccurate information.
- Deletion of certain information.
- Withdrawal of consent where processing is based on consent.
- Information about how your personal information is used.
Some rights may be subject to legal limitations or exceptions.
To submit a privacy request, contact us at support@namq.store.
International Data Processing
Because NAMQ uses Shopify and other service providers that may operate internationally, your personal information may be processed or stored outside your country.
Where required, personal information will be handled in accordance with applicable data protection requirements.
Third-Party Services
Our website may contain links to or use services provided by third parties, including payment providers, shipping providers, and social media platforms.
These third parties may have their own privacy policies and practices. We encourage you to review their policies when using their services.
Children’s Privacy
Our services are intended for a general audience and are not specifically directed toward children.
We do not knowingly collect children's personal information in violation of applicable law.
If you are a parent or legal guardian and believe that a child has provided personal information improperly, please contact us.
Privacy Rights in Egypt & Saudi Arabia
This Privacy Policy applies to NAMQ customers in Egypt and Saudi Arabia and operates alongside the applicable privacy, personal data protection, and consumer protection laws and regulations in each country.
Nothing in this policy is intended to limit any mandatory rights provided to you under applicable law.
Where local law provides greater rights or protections, the applicable legal requirements will prevail.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technologies, or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
Contact Us
If you have questions about this Privacy Policy or would like to make a request concerning your personal information, please contact:
NAMQ
Email: support@namq.store
Website: namq.store
Markets: Egypt & Saudi Arabia